Find answers to your questions about buying and selling study materials
How to purchase and download materials
Upload and manage your study materials
Billing, refunds, and earnings
Profile settings and security
Browse materials, add them to your cart, and checkout securely with your credit card or PayPal. You'll receive instant access to download your materials.
Yes! We offer a 7-day satisfaction guarantee. If the materials don't match the description or quality expectations, you can request a full refund.
After purchase, go to your "Purchases" page in your account. Click the download button next to each item to save the files to your device.
All materials are scanned for viruses and malware. We only allow PDF, image, and document files to ensure your device's safety.
Create a seller account, upload your materials with clear descriptions, set your prices, and start earning. We take a 15% commission, you keep 85%.
Original class notes, study guides, practice exams, lab reports, and summaries. Materials must be your own work or properly licensed.
Prices typically range from €2-5 for single lectures, €3-8 for complete note sets, and €2-4 for practice exams. Consider quality, length, and demand.
Payments are processed weekly every Friday. You need a minimum balance of €15 to receive a payout to your bank account or PayPal.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and digital wallets through Stripe's secure payment processing.
Yes, we use Stripe for payment processing, which is PCI DSS compliant. We never store your payment information on our servers.
Refunds are processed back to your original payment method within 5-7 business days. You'll receive an email confirmation when the refund is issued.
Yes, you can download invoices from your purchase history. Go to "Purchases" in your account and click "Download Invoice" for any order.
Click "Forgot Password" on the login page, enter your email, and we'll send you a secure link to reset your password.
Yes, go to your account settings and update your email. You'll need to verify the new email address before the change takes effect.
Contact our support team to request account deletion. We'll remove all your data within 30 days, though some information may be retained for legal purposes.
We use industry-standard encryption and never share your personal information with third parties without your consent. Read our privacy policy for details.
StudyShare promotes learning through shared knowledge. All materials should be used as study aids and reference materials, not for direct submission as your own work. Always follow your institution's academic integrity policies.
We prohibit copyrighted textbook pages, current exam questions, plagiarized content, and materials that violate academic integrity. See our Seller Guidelines for details.
Use the "Report" button on any material page, or contact our support team directly. We investigate all reports within 24 hours and take appropriate action.
Chat with support Mon-Fri 9AM-6PM EST
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