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Privacy Policy

Last updated: December 15, 2024

At StudyShare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform and services.

Information We Collect

We collect information you provide directly and information collected automatically

Information You Provide

• Account information (name, email, password)
• Profile information (university, major, bio)
• Payment information (processed securely by Stripe)
• Content you upload (study materials, descriptions)
• Communications with us (support messages, feedback)
• Reviews and ratings you provide

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location information (if you enable location services)
• Log files and analytics data

How We Use Your Information

We use your information to provide, improve, and protect our services

Service Provision

• Create and manage your account
• Process transactions and payments
• Deliver purchased materials
• Provide customer support
• Send important service updates

Improvement & Safety

• Analyze usage patterns and trends
• Improve our platform and features
• Detect and prevent fraud
• Enforce our terms of service
• Ensure platform security

Communication (Optional)

With your consent, we may send you promotional emails about new features, special offers, or educational content. You can opt out at any time.

How We Share Your Information

We don't sell your personal information and only share it in limited circumstances

Public Information

Some information is public by design to facilitate the marketplace:

• Your seller profile (name, university, ratings)
• Study materials you list for sale
• Reviews you write (associated with your profile)

Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment processors (Stripe, PayPal)
• Cloud storage providers (AWS, Supabase)
• Email service providers
• Analytics providers (with anonymized data)
• Customer support tools

Legal Requirements

We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

How we protect your information from unauthorized access and misuse

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

Organizational Measures

• Employee training on data protection
• Limited access to personal data
• Regular security assessments
• Incident response procedures
• Data retention policies

Important Note

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

Your Privacy Rights

You have control over your personal information and how it's used

Access & Control

• View and download your data
• Update your profile information
• Delete your account and data
• Control email preferences
• Manage cookie settings

Legal Rights (GDPR/CCPA)

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@studyshare.com or use the privacy controls in your account settings. We'll respond to your request within 30 days.

Cookies and Tracking

How we use cookies and similar technologies to improve your experience

Essential Cookies

Required for the platform to function properly. Cannot be disabled.

Analytics Cookies

Help us understand how users interact with our platform.

Marketing Cookies

Used to personalize ads and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.

Data Retention

How long we keep your information and when we delete it

Active Accounts

• Profile data: Until account deletion
• Transaction history: 7 years (legal requirement)
• Study materials: Until removed by seller
• Support communications: 3 years

Deleted Accounts

• Personal data: Deleted within 30 days
• Financial records: Retained as required by law
• Anonymized analytics: May be retained
• Legal hold data: Retained as necessary

International Data Transfers

How we handle data transfers across borders

StudyShare operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or through our platform. Your continued use of StudyShare after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@studyshare.com

General Inquiries: support@studyshare.com

Address: StudyShare Inc., 123 Education Street, Suite 456, Boston, MA 02101

Phone: 1-800-STUDY-SHARE

EU Representative

For users in the European Union, our EU representative can be contacted at: eu-privacy@studyshare.com